Rolling Hills, CA

Public Notice

Rolling Hills

Due to the COVID-19 pandemic, we have temporarily changed how to enroll and recertify for the Medical Baseline program so that our customers can continue to benefit from this important program.
Enrollments: Customers who use electrically-powered medical equipment can temporarily enroll in the Medical Baseline Allowance program without a physician’s signature until June 30, 2021.
Renewals: Customers already enrolled in the program who were due to renew between March 4, 2020, and June 30, 2021, will continue to be enrolled in the program. These renewals will be postponed for one year from the original renewal date in 2020.
It is the responsibility of customers to enroll in this program either online or calling the customer service center: 1-800-455-6555. This information is available at www.sce.com

All customers who depend upon electrically-operated medical or life-support equipment for survival should be prepared at all times with a back-up power system or other plans necessary to ensure their health and welfare during outages. SCE does not provide back-up generation.
If the California Independent System Operator (CAISO) declares a rare Stage 3 Emergency and enacts rotating outages, we will automatically contact Medical Baseline customers with a pre-recorded telephone message. We may only receive a 10-minute warning, so customers may not hear about the outage before it occurs.
If a Public Safety Power Outage (PSPS) is called, we will attempt to reach our Medical Baseline customers through their alternate preferred method of contact (Email, Text, SMS, TTY). If your physician has indicated that your medical equipment is for life sustaining purposes and we do not reach you directly through your preferred method of contact we will send a technician to your door to make in-person contact to deliver the message regarding the PSPS event.
To update your contact information or cancel your notifications, please call us at 1-800-655-4555. For TTY service, please call 1-800-352-8580.

Work with the hospital or medical company that supplied your life-support device to develop a back-up plan. They may offer special services during an emergency.
Contact your local office of emergency services to see if they keep a list of customers with special medical needs.
Keep emergency phone numbers handy, including your doctor and medical equipment company.
Create a plan for leaving your home in the event of a lengthy outage and share this plan with you family and friends.
Keep a fully-charged cell phone or spare battery pack on hand.
For more emergency plan tips, please visit www.redcross.org.

Please call 1-800-655-4555 if you have any questions about Medical Baseline or if the standard allowance does not meet your medical needs.